Frequently Asked Questions
Find answers to common questions about our services.
What services does KomfoCare offer?
KomfoCare offers a comprehensive range of healthcare services including telemedicine consultations, home nursing care, chronic disease management, MamaCare (maternal and newborn care), laboratory services, physiotherapy, nutrition counseling, and wellness health screening packages.
How do I request a home visit?
You can request a home visit by filling out our online service request form, calling us at 0792 00 42 32, or through your patient portal after registration. Our team will assess your needs and schedule an appropriate visit.
What are your operating hours?
Our office operates Monday to Friday, 8:00 AM to 6:00 PM, and Saturday, 8:00 AM to 1:00 PM. Emergency telemedicine services are available 24/7.
How much do your services cost?
Pricing varies by service. Our wellness screening packages start from KSh 2,999. Contact us for detailed pricing on specific services. We accept M-PESA, bank transfers, and major insurance providers.
Do you accept insurance?
Yes, we work with several insurance providers in Kenya. Please contact us to verify if your specific insurance plan is accepted before scheduling a service.
Is my health data secure?
Absolutely. We use enterprise-grade encryption, strict access controls, and comply with the Kenya Data Protection Act, 2019. Your health data is never sold or shared without your explicit consent.
Can I access my health records online?
Yes, registered patients can access their health records, lab results, prescriptions, and billing information through our secure patient portal at any time.
How do I register as a patient?
You can register online through our registration page, or our team can register you during your first service request. Registration is free and takes just a few minutes.
Ready to experience better care?
Whether you need ongoing chronic care, post-hospital recovery support, or simply a health check-up at home — we're here for you.